Every subcontractor knows the story: the GC asks for extra work, the crew does it, and the paper ticket dies in a binder. SubSmart makes the time-and-material ticket a first-class record — captured in the field, signed on the spot, and connected to the change order and the invoice it becomes.
Crews open a T&M ticket right from their daily report, describe the work, and hand the phone to the superintendent for a signature. The ticket moves through a real approval workflow — new, ready for signature, signed, reviewed — so nothing sits in limbo and nothing gets forgotten.
A signed ticket isn't the finish line; getting paid is. In SubSmart, signed T&M tickets attach directly to a change order request, the change order carries its own approval workflow, and once it's contracted, the amount lands on the billing request alongside your base scopes. One thread from field work to bank account, with the audit trail intact.
30 seconds: a signed ticket becoming a change order becoming a billing line.
Because every ticket is a record with a status, the office sees the whole picture: which tickets are waiting on a signature, which are signed but not yet on a change order, and which are billed. That visibility is the difference between managing extra work and discovering it at closeout. And since it all lives on the same platform as billing and the rest of the job, nothing needs to be reconciled across systems.
From their daily report on their phone: describe the extra work, note the dates, and hand the phone to the superintendent for an on-screen signature — at the jobsite, the day the work happens.
The signed ticket attaches to a change order request. Once the change order is approved and contracted, the amount appears on the billing request alongside base scopes — no retyping.
Yes. Every ticket moves through a visible status pipeline — new, ready for signature, signed, reviewed — so stale tickets surface before they become disputes.
Yes. Tickets are digital records tied to the job and daily report, signatures are captured on-screen, and branded documents can be generated from the data when a GC wants paper. Watch the flow in the product tour.
The ticket stays in the pipeline as unsigned and keeps showing as unsigned — which is the point, since stale tickets are visible instead of forgotten in a truck. The daily report, the photos, the personnel on site, and the labor and material lines are already recorded against the day the work happened, so the backup exists whether or not the signature arrived that afternoon.
Every ticket carries its labor and material detail, the daily report it came from, who was on site, and the photos taken that day, all dated against the job. That is the record the conversation runs on — specific to the day, the crew, and the work.
Approved change orders appear on the billing request alongside base contract scopes, each with its own amount and percent invoiced. Extra work bills on its own line and its own schedule instead of disappearing into the base contract total.